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THE RELATIONSHIP BETWEEN TRAINING AND DEVELOPMENT AND THE SATISFACTION OF CLIENTS IN HIGHER LEARNING INSTITUTIONS: A CASE OF KIGALI INDEPENDENT UNIVERSITY ULK

Author: Dr. Friend Rukundo Setuza, PhD

ABSTRACT

Training and development programs play a crucial role in shaping the skills, knowledge, and competencies of employees in higher learning institutions. In the context of Kigali Independent University ULK, understanding the relationship between training and development initiatives and client satisfaction is essential for ensuring the delivery of high-quality services. This article explores the dynamics of training and development at ULK and their implications for client satisfaction.

Keywords: Training and Development, Client Satisfaction, Higher Learning Institutions, Employee Competencies, Skills Development, Service Quality, Education Management, Human Resource Development

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